By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, Shipping Policy, and all other policies referenced herein (collectively, the "Agreement"). This Agreement constitutes a legally binding contract between you and Emerald Lantern LLC, doing business as HerbanVault.

If you are accessing or using our services on behalf of a business or entity, you represent and warrant that you have the authority to bind that business or entity to this Agreement, and your acceptance of these Terms will be treated as acceptance by that business or entity.

1.1 Electronic Communications and Consent

By using our website and services, you consent to receive electronic communications from us, including emails, SMS messages (if opted in), and notices posted on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Notices will be considered delivered when:

• Sent to the email address you provided during registration
• Posted on our website
• Sent via SMS to your phone number (if you opted in)

You are responsible for maintaining a valid email address on file and checking your email regularly. If you wish to withdraw consent to electronic communications, you may close your account, but this may limit your ability to use our services.

You must be at least 21 years of age to use our website, create an account, or purchase products from HerbanVault. By using our services, you represent and warrant that:

• You are at least 21 years of age
• You have the legal capacity to enter into this Agreement
• You are not prohibited by law from purchasing tobacco-related products
• You will comply with all applicable local, state, and federal laws regarding the purchase and use of our products
• All information you provide to us is truthful, accurate, and complete

We reserve the right to request proof of age at any time. Failure to provide satisfactory proof of age may result in order cancellation, account suspension, or termination. We do not knowingly sell products to or collect information from individuals under 21 years of age.

Age verification is required both when accessing our website and at checkout. If you fail age verification, you will be redirected away from our website and prohibited from making purchases.

By purchasing our products, you acknowledge and agree that:

• You will use our products only with tobacco and other legal substances in accordance with applicable law
• You will not use our products for any illegal purpose
• You are solely responsible for ensuring that your use of our products complies with all applicable local, state, and federal laws
• We make no representations or warranties regarding the legality of our products in your jurisdiction
• You assume all risks and liability associated with the possession and use of our products

We reserve the right to refuse service to anyone who we believe intends to use our products for illegal purposes.

To make a purchase or access certain features of our website, you may be required to create an account. When you create an account, you agree to:

• Provide accurate, current, and complete information during the registration process
• Maintain and promptly update your account information to keep it accurate, current, and complete
• Maintain the security and confidentiality of your account password and login credentials
• Notify us immediately of any unauthorized use of your account or any other security breach
• Accept responsibility for all activities that occur under your account
• Not share your account credentials with any third party
• Not create multiple accounts or create an account using false or misleading information

You are solely responsible for any and all activities that occur under your account, whether or not you authorized such activities. We reserve the right to suspend or terminate accounts that violate these Terms or that we determine, in our sole discretion, present a risk to our business or other users.

5.1 Product Descriptions

We make every effort to display our products as accurately as possible, including descriptions, images, specifications, and pricing. However, we do not warrant that product descriptions, images, or other content on our website are accurate, complete, reliable, current, or error-free.

Product images are for illustrative purposes only and may not always reflect the exact appearance of the product you receive. Actual product packaging, colors, materials, and specifications may vary from what is shown on our website.

All products are sold "as-is" without any warranties, express or implied, except as required by law or as stated in our Refund Policy.

5.2 Product Availability

All products are subject to availability. We reserve the right to:

• Limit quantities of any product or service we offer
• Discontinue any product at any time without notice
• Refuse or cancel orders for any reason, including but not limited to product availability, errors in product or pricing information, suspected fraud, or violations of these Terms
• Impose restrictions on orders placed by the same account, credit card, or shipping address

If we cancel an order after your payment has been processed, we will issue a refund to your original payment method within 5-10 business days.

5.3 Geographic Restrictions

We ship only to addresses within the United States where the sale and shipment of our products is legally permitted. We do not ship internationally, including to Canada, Mexico, or any other country.

You are responsible for ensuring that your purchase and possession of our products complies with all applicable local, state, and federal laws in your jurisdiction. Some states, counties, or municipalities may have restrictions or prohibitions on the sale, possession, or use of tobacco paraphernalia. We reserve the right to refuse or cancel orders to jurisdictions where we determine, in our sole discretion, that such sale may violate applicable law.

By placing an order, you represent and warrant that:

• The delivery address is located in a jurisdiction where possession of our products is legal
• You are legally permitted to purchase and possess our products in your jurisdiction
• You will comply with all applicable laws regarding the use and possession of our products

5.4 No Medical or Therapeutic Claims

Our products are sold for general consumer use and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. We make no medical, therapeutic, health, or guaranteed outcome claims about our products. Individual experiences may vary.

You should consult a qualified healthcare professional before using any tobacco or smoking-related products, especially if you have any pre-existing medical conditions or concerns. Use of tobacco products carries health risks.

6.1 Order Acceptance

All orders are subject to acceptance by HerbanVault. Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability or out-of-stock items
• Errors in product descriptions, images, or pricing
• Failure to pass age verification
• Suspected fraudulent activity or unauthorized transactions
• Violations of these Terms of Service
• Orders placed from jurisdictions where sale is prohibited or restricted
• High-risk payment indicators or chargeback history
• Unusual order patterns or suspected resale activity
• Technical errors or system malfunctions

If we refuse or cancel your order after your payment has been processed, we will notify you via email and issue a full refund to your original payment method within 5-10 business days.

6.2 Payment Processing

We accept payment via credit card, debit card, and other payment methods as displayed on our website. All payments are processed securely through third-party payment processors. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided
• The payment information you provide is accurate, current, and complete
• You will pay all charges incurred in connection with your purchases, including applicable taxes and shipping fees
• Your payment method has sufficient funds or credit available to complete the transaction

HerbanVault does not store full credit card numbers, CVV codes, or complete banking information. All payment data is processed and stored securely by our third-party payment processors in accordance with Payment Card Industry Data Security Standards (PCI-DSS).

You authorize us to charge your payment method for the total amount of your order, including product costs, taxes, shipping fees, and any other applicable charges. If your payment is declined or fails for any reason, we reserve the right to cancel your order.

6.3 Pricing and Pricing Errors

All prices are displayed in U.S. dollars (USD) and are subject to change without notice. We make every effort to ensure that our pricing is accurate, but errors may occur. In the event of a pricing error, we reserve the right to:

• Cancel the affected order and issue a full refund
• Contact you to confirm whether you wish to proceed at the correct price
• Refuse to honor the incorrect price

If we discover a pricing error after your order has been shipped, we will notify you of the error. We will not charge you any additional amounts without your explicit authorization. You may choose to return the product in accordance with our Refund Policy for a full refund.

We are not obligated to honor pricing errors, even if the order has been confirmed. Prices advertised on third-party websites or platforms may not be honored by HerbanVault.

6.4 Taxes and Fees

You are responsible for paying all applicable sales taxes, use taxes, excise taxes, and other taxes or fees imposed by federal, state, or local authorities. The total amount of taxes will be calculated and displayed at checkout based on the shipping address provided.

If you are exempt from sales tax, you must provide valid tax exemption documentation before placing your order. We reserve the right to collect applicable taxes retroactively if exemption documentation is not provided or is found to be invalid.

Orders are processed and fulfilled through third-party shipping carriers. Shipping methods, costs, and estimated delivery times are displayed at checkout and may vary based on your location, the shipping method selected, and product availability.

Shipping timelines are estimates only and are not guaranteed. Actual delivery times may vary due to:

• Order processing time and volume
• Carrier delays or disruptions
• Weather conditions or natural disasters
• Customs delays (if applicable)
• Address errors or delivery issues
• Holidays or weekends

We are not responsible for delays caused by shipping carriers or circumstances beyond our control. We do not guarantee delivery by any specific date. If you require delivery by a specific date, please contact us before placing your order to discuss expedited shipping options.

Please refer to our Shipping Policy for detailed information about shipping methods, costs, delivery times, tracking, and our policies regarding lost, stolen, or undelivered packages.

7.2 Risk of Loss and Title Transfer

Risk of loss and title for products purchased from HerbanVault pass to you upon delivery confirmation by the shipping carrier. This means you assume all risk of loss or damage to products after the carrier confirms delivery.

We are not responsible for packages that are lost, stolen, or damaged after delivery confirmation. You are responsible for providing an accurate and secure delivery address. We recommend selecting signature confirmation or other secure delivery options if you have concerns about package theft.

Our return, refund, and exchange policies are detailed in our Refund Policy. Please review that policy carefully before making a purchase. By placing an order, you acknowledge and agree to the terms of our Refund Policy.

Key points include:

• Certain items may be non-refundable due to health, safety, or hygiene regulations
• Returns must be initiated within a specified timeframe (see Refund Policy for details)
• Products must be returned in their original condition and packaging
• You must contact our customer support team before returning any items
• Unauthorized returns may not be accepted or refunded

8.2 Final Sale and Non-Refundable Items

The following categories of products are FINAL SALE and cannot be returned, exchanged, or refunded except in cases of defect or error on our part:

• Opened, used, or unsealed products - For health and hygiene reasons, products that have been opened, used, or had seals broken cannot be returned
• Consumable items - Products designed for single or limited use
• Clearance or sale items - Products marked as "final sale" or "clearance"
• Customized or personalized products - Items made to your specifications
• Digital products - Downloadable content or digital goods
• Gift cards or promotional codes - Non-refundable under any circumstances

If you receive a defective or damaged product from one of these categories, please contact us at support@herbanvault.com within 7 days of delivery with photographic evidence. We will evaluate the issue and may offer a replacement or refund at our discretion.

Chargebacks and Payment Disputes: We strongly encourage you to contact our customer support team to resolve any issues before initiating a chargeback or payment dispute with your financial institution. Filing a chargeback without prior contact may result in account suspension or termination, loss of loyalty program benefits, and restriction from future purchases. We reserve the right to dispute chargebacks that we believe are invalid or fraudulent. Accounts involved in repeated chargebacks may be permanently banned.

Please contact us at support@herbanvault.com before disputing any charges.

By using our website and services, you agree to comply with all applicable laws and regulations and to refrain from engaging in prohibited activities. You agree NOT to:

• Use our services for any unlawful purpose or in violation of these Terms
• Purchase products with the intent to use them for illegal purposes
• Provide false, inaccurate, or misleading information during account registration or checkout
• Use another person's account, payment method, or personal information without authorization
• Engage in fraudulent transactions, credit card fraud, or payment fraud of any kind
• Initiate chargebacks or payment disputes without first contacting customer support
• Attempt to circumvent age verification systems or provide false age information
• Use automated systems, bots, or scripts to access our website or place orders
• Scrape, crawl, or data mine our website or content
• Attempt to gain unauthorized access to our systems, networks, or databases
• Interfere with or disrupt the operation of our website or services
• Transmit viruses, malware, or other harmful code
• Harass, abuse, threaten, or harm other users or our staff
• Violate the intellectual property rights of HerbanVault or any third party
• Resell our products commercially without written authorization
• Use our website or services in any manner that could damage, disable, overburden, or impair our systems

Violation of this section may result in immediate account termination, order cancellation, legal action, and reporting to law enforcement authorities.

10.1 Submission of Reviews

We may allow users to submit product reviews, ratings, comments, feedback, suggestions, or other content ("User Content") on our website. By submitting User Content, you represent and warrant that:

• You are the original author of the content or have all necessary rights to submit it
• Your User Content does not violate any third-party rights, including intellectual property rights, privacy rights, or publicity rights
• Your User Content is truthful, accurate, and based on your genuine experience with the product
• You have not been compensated or incentivized by a third party to submit the review (other than by HerbanVault through legitimate loyalty or rewards programs)
• Your User Content does not contain any unlawful, defamatory, obscene, offensive, or inappropriate material

10.2 Content License

By submitting User Content to our website, you grant Emerald Lantern LLC (HerbanVault) a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media or format, whether now known or hereafter developed.

This license includes the right to:

• Display your User Content on our website and social media channels
• Use your User Content in marketing, advertising, and promotional materials
• Modify or edit your User Content for length, clarity, or formatting
• Attribute your User Content to you by name, username, or anonymously

You retain ownership of your User Content, but you acknowledge that HerbanVault may continue to use your User Content even after you delete your account or request removal of the content.

10.3 Content Guidelines

User Content must not:

• Contain false, misleading, or deceptive statements
• Include personal information about yourself or others (e.g., phone numbers, email addresses, physical addresses)
• Contain profanity, obscenity, or offensive language
• Include threats, harassment, or hate speech
• Violate any applicable laws or regulations
• Promote illegal drug use or illegal activities
• Infringe upon intellectual property rights
• Contain advertising, promotional content, or spam
• Include links to external websites or competitors

10.4 Moderation Rights

We reserve the right, but have no obligation, to:

• Monitor, review, edit, or remove any User Content at any time for any reason
• Refuse to publish or remove User Content that violates these Terms or our content guidelines
• Suspend or terminate accounts that repeatedly submit inappropriate User Content
• Disclose User Content and user information in response to legal requests or to protect our rights