Shipping times vary based on your location and selected shipping method:

• Standard Shipping: 5-10 business days after order is shipped
• Processing Time: 1-3 business days before shipment
• Total Time: Approximately 6-13 business days from order placement

Expedited shipping may be available at checkout for select products. Delivery times are estimates and not guaranteed.

Yes! We offer free standard shipping on orders over $75.

Free shipping applies to:

• Orders totaling $75 or more (before tax, after discounts)
• Standard shipping method only
• Domestic U.S. addresses only

Free shipping does not apply to expedited shipping or special delivery options.

No, we only ship within the United States.

We ship to all 50 U.S. states (where legally permitted), including Alaska and Hawaii. We also ship to PO boxes (via USPS) and military addresses (APO/FPO/DPO).

We do NOT ship to:

• Canada, Mexico, or international addresses
• U.S. Territories (Puerto Rico, Guam, USVI, etc.)
• Jurisdictions where smoking accessories are restricted

Yes! All orders include tracking.

You'll receive a shipping confirmation email with your tracking number once your order ships. You can:

• Click the tracking link in your email
• Log in to your account to view order status
• Visit the carrier's website and enter your tracking number

Note: Tracking may take 24-48 hours to update after your shipping label is created.

Responsibility transfers to you once the carrier confirms delivery.

If your tracking shows "delivered" but you didn't receive it:

• Check with neighbors and household members
• Look in secure areas (porch, garage, mailroom)
• Contact the carrier to file a claim
• File a police report if you suspect theft

Exception: If tracking shows clear carrier error (wrong city/ZIP), contact us at support@herbanvault.com and we'll help open a carrier investigation.

Yes, we ship to PO boxes via USPS only.

If you provide a PO box address, your order will automatically be shipped via USPS, as other carriers (UPS, FedEx) do not deliver to PO boxes.

You have 14 days from delivery to initiate a return for eligible items.

To be eligible:

• Item must be unopened, unused, and in original packaging
• All seals must be intact
• All accessories and documentation must be included
• You must contact us before returning the item

See our Refund Policy for complete details.

No. Opened, used, or unsealed products cannot be returned due to health and hygiene regulations.

This applies to all smoking accessories and paraphernalia. Once a seal is broken or a product is used, it becomes final sale.

Exception: If you receive a defective or damaged product, we'll provide a replacement or refund even if opened—just contact us within 14 days with photos of the defect.

Email us at support@herbanvault.com with:

• Your order number
• Item(s) you wish to return
• Reason for return
• Photos (if defective or damaged)

We'll review your request within 1-2 business days and provide return authorization (RA) and instructions. Do not ship items back without authorization.

Refunds are processed within 11-20 business days from when we receive your return:

• Inspection: 3-5 business days
• Refund processing: 5-10 business days
• Bank processing: 3-5 additional business days

You'll receive email confirmation when your refund is processed.

We don't offer direct exchanges, but here's how to get a different item:

• Return the original item (if eligible)
• Receive your refund or store credit
• Place a new order for the item you want

Exception: If we sent you the wrong item or a defective item, we'll send a replacement at no cost. Just contact us!

We'll make it right with a replacement or full refund!

Contact us within 14 days at support@herbanvault.com with:

• Your order number
• Clear photos of the defect and packaging
• Description of the issue

We'll provide a prepaid return label and send a replacement or issue a full refund (your choice, based on availability).

All HerbanVault products are intended for tobacco use only.

Our products are designed and sold exclusively for use with legal tobacco and smoking products. They are NOT intended for use with cannabis, marijuana, illegal drugs, or any other illegal substances.

Use of our products for illegal purposes violates our Terms of Service.

Our products are made from high-quality materials including:

• Borosilicate glass - Heat-resistant, durable, and easy to clean
• Silicone - Food-grade, non-toxic, and flexible
• Stainless steel - Corrosion-resistant and long-lasting
• Aluminum - Lightweight and anodized for durability
• Wood - Natural, sustainable materials

All materials meet safety standards and are free from harmful chemicals like BPA and lead.

Cleaning method depends on the material:

Glass pieces:

• Use isopropyl alcohol (90%+) and coarse salt
• Shake vigorously, then rinse with warm water
• For stubborn buildup, soak in alcohol overnight

Silicone: Dishwasher safe or hand wash with soap and water

Metal: Use pipe cleaners and warm soapy water; avoid abrasive materials

Note: Never use boiling water on glass—it can cause thermal shock and cracking.

Yes! We offer replacement parts for many products.

Common replacement parts include:

• Bowls and downstems
• O-rings and seals
• Screens and filters
• Mouthpieces

Contact us at support@herbanvault.com to inquire about parts for your specific product. Include your order number and product name/model.

It depends on the material:

• Silicone: Yes, dishwasher safe (top rack recommended)
• Glass: Not recommended—hand wash only to prevent breakage
• Metal: Generally yes, but check product description
• Wood: No, hand wash only and dry immediately

Always check the product description or included care instructions for specific cleaning recommendations.

Federal and state laws require age verification for tobacco-related products.

Our products are age-restricted and can only be sold to individuals 21 years of age or older (or 18+ in some states). Age verification helps us:

• Comply with federal and state regulations
• Prevent sales to minors
• Protect our business and customers
• Maintain responsible business practices

We verify your age through our website age gate:

• You'll be prompted to enter your date of birth when visiting our site
• You must confirm you are 21+ to access the site
• Your age verification is stored in a cookie for up to 7 days
• You may need to verify again after the cookie expires

We may also request additional age verification at checkout or delivery if required by law.

Yes! We take your privacy and security seriously.

Your information is:

• Encrypted using SSL/TLS technology
• Stored securely on PCI-DSS compliant servers
• Never sold to third parties for marketing
• Used only for order processing and age verification

See our Privacy Policy for complete details on how we protect your data.

You must be at least 21 years of age to order from HerbanVault.

Some states require a minimum age of 21, while others may allow sales at 18. To ensure compliance across all jurisdictions, we require all customers to be 21+.

By placing an order, you represent and warrant that you meet the minimum age requirement.

To reset your password:

• Go to the login page and click "Forgot Password?"
• Enter your email address
• Check your email for a password reset link
• Click the link and create a new password

If you don't receive the email within 15 minutes, check your spam folder or contact support@herbanvault.com.

To update your account:

• Log in to your account
• Go to "Account Settings" or "My Account"
• Update your information (name, email, address, password)
• Click "Save Changes"

If you need help, contact us at support@herbanvault.com.

No. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We share information only with:

• Service providers who help us operate our business (e.g., shipping, payment processing)
• Law enforcement when required by law
• Third parties with your explicit consent

See our Privacy Policy for details.

To delete your account, email us at support@herbanvault.com with:

• Your account email address
• Request to delete your account
• Confirmation that you want to permanently delete all data

We'll process your request within 30 days. Note that we may retain certain information as required by law or for business purposes (e.g., order history, tax records).

Email: Click the "Unsubscribe" link at the bottom of any marketing email, or update your preferences in your account settings.

SMS: Reply STOP to any text message to unsubscribe immediately. You can also update SMS preferences in your account.

Note: You'll still receive transactional emails/SMS (order confirmations, shipping updates) even if you unsubscribe from marketing.

Yes! Our loyalty rewards program lets you earn points on every purchase.

Benefits include:

• Earn points on every dollar spent
• Redeem points for discounts on future orders
• Exclusive member-only sales and early access
• Birthday rewards and special offers
• Referral bonuses when friends make purchases

Create an account to join automatically, or check your account dashboard for your current points balance.